Contact Us
Effective Date: November 12, 2026
Need help with a feature, want to report an extraction bug, or need to reach our compliance desk? Choose the appropriate channel below or compose a quick email message.
Direct Channels
Typical response time: 24–48 business hours.
Support, Privacy & DMCA Notices
Broken URL reports, GDPR/CCPA/LGPD privacy inquiries, DMCA notices under 17 U.S.C. § 512, and feedback on pinsavekit.com.
Send a Direct Message
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Before Messaging About Pin Downloads
PinSaveKit can only inspect publicly accessible Pins and public boards. Secret or private boards and expired share links cannot be read due to Pinterest platform access controls.
If you encounter an extraction error on a valid public Pin, please include the full Pin URL, what file format you expected (MP4 video, GIF, MP3 audio, or 4K image), and your browser/device model so our engineers can test and patch parser selectors quickly.
How Support, Privacy & DMCA Inquiries Are Handled
To keep operations simple and responsive, all communications for support, technical bug reports, GDPR/CCPA/LGPD data inquiries, and copyright exclusion notices are handled directly via info@pinsavekit.com.
- Technical Bug Reports: Share the exact public pinterest.com or pin.it URL, screenshot or error message, and browser version.
- Privacy & Data Requests: Specify your jurisdiction and email correspondence details so we can review or delete direct email threads promptly.
- Copyright / DMCA Notices: Include the copyrighted work identification, the exact public Pin or Board URLs to exclude, and your legal authorization statement.
Frequently Asked Support Questions
Why did a Pin fail after redirecting from pin.it? Short links occasionally resolve to regional domains or Idea Pin stories whose video stream uses adaptive HLS playlists; sharing the resolved URL helps us expand parser coverage immediately.
Does PinSaveKit keep copies of support attachments or user files? No media files pass into permanent server storage. Client-side utilities such as MP3 conversion, Board ZIP bundling, Color Palette extraction, and Pin Aspect Ratio previews execute strictly inside your browser tab.